Terms & Conditions

Updated: 2017-09-19

General

Do not be evil. Although Wobbling Willy is a fun-novelty-caricature-figurine-product do not use this to make unwanted fun of a person or on purpose hurt someone’s personal feelings. Only you can decide what is appropriate or not. Wobbling Willy cannot be held responsible for any harm done.

Privacy Policy

All personal information saved at www.wobblingwilly.com will be handled with utmost care. The information that we store will not be sold, shared or used for any purposes other than processing your order at Wobbling Willy. Personal information will be saved for order history purpose only.

Your email address might be used for informing you about special offers and other marketing activities only related to Wobbling Willy.

We use cookies to keep track of your shopping cart. If you set your browser to reject cookies the site will not be able to recognize your cart.

Wobbling Willy does not keep its customers payment card details.

Warranty

Should your Wobbling Willy be damaged during transportation, we will replace the damaged part so it will again be fully functional. You are required to take photo of the shipping box and the damaged product, send the photo(s) together with your order number to willycare@wobblingwilly.com.

If you accidentally break the head you can use the promo code that will come along with your Wobbling Willy to purchase, at a lower price, a new head without a body.

The head is made out of polymer clay and should be handled with care. When handling your Wobbling Willy do not grab it by its head. The body is made of solid silicone and durable for many years. The body can be washed with soap and water. Just in case, please consider to remove the head before cleaning.

Payment

We accept payments by PayPal account or credit cards via PayPal. Shipping costs will be added to your order. Wobbling Willy does not keep its customers payment card details.

Please note that orders may be subject to VAT, import duties and/or taxes. These costs are not covered by the payment you made to Wobbling Willy. You are solely responsible for the payment of these eventual added taxes and duties. Please contact your local customs office for more information.

Proofing

During the sculpting of your head we offer an interactive proofing process that gives you the possibility to approve or leave feedback for changes on your head. You will receive an email with a link to a page where you can compare your original photo with the sculpted clay head.

100% satisfaction guarantee – we will make changes until you are satisfied. After approval the head is baked and cannot be changed further.

NOTE: The skin and hair color cannot be changed.

Delivery

The delivery time is only mentioned as an indication and cannot be guaranteed. No refund request will be granted for late deliveries or other problems concerning production time. Since the heads are handmade, your order will enter a production queue which is longer, or shorter, depending on the time of the year.

By not taking any action on proof feedback requests sent to you by email or disapproval of proofs will delay the delivery time.

Return Policy

Since the head is custom-made and personalized according to your uploaded photos we are not able to offer any refunds. During the sculpting of your head we offer an interactive proofing process.